Customer Testimonials
Shottenkirk Toyota San Antonio

Great customer service - ethical business Just bought a tundra there last week Truck was priced well High energy place, everyone’s got a smile on and a good attitude. Sales rep Alan was fantastic. Super attentive and professional. Manager Andrew was great, easy to work with and fair in negotiations. Walked out with zero regrets and feeling like I got a great value.

Outstanding service Tim from Toyota time! Thank you for being patient and understanding to our needs and wants for a new vehicle.

Sadly I did not get to do business with this dealer. Unfortunately the vehicle got sold Ben and Shania did what they could do; this dealer is very fortunate to have them as employees as they are always working at improving ways to better serve their customers wish them well!

Mr.Dulaimi was so friendly and knowledgeable. 6/5 stars thank you for everything!

Mo was very nice, helpful and professional. He did a great job of explaining our purchasing options. Highly recommend him!!

I didn’t really have high expectations when I went into Shottenkirk the first time. It wasn’t anything other than the fact that I find car shopping exhausting. I met a gentleman named Mo Dulaimi. I was debating between a 4Runner and a Land Cruiser, and while I usually make decisions and move on, I just couldn’t figure this one out. Mo was exceptionally patient with me. When I told him I was leaving, he didn’t try and stop me. He would follow up periodically in a very tactful manner and he was very accommodating. If I needed him, he was there. If I asked him to step back, he stepped back. Anyway, a few weeks later, I went back to look at A white platinum 4runner. I didn’t love it and I walked back over the land cruisers. Mo waited patiently. I turned to him and said I’ll take a Limited. He he told me which ones they had, and went and grabbed the one I picked. They ran me through the purchasing process and it was really pretty easy. Everyone there was great and I would not hesitate to recommend them. Very pleased with the process. And if you’re thinking of going there, I cannot speak highly enough about Mo. He made the process very stress free.

We had an amazing experience with Mo Dulaimi at Shottenkirk! I already knew exactly which vehicle I wanted, but after recently having my son, traveling with a 3-week-old and a toddler made it really important that we weren’t stuck at the dealership for hours. Mo made it his top priority to make the entire process smooth, quick, and stress-free, and he absolutely delivered. We drove away with the perfect 4Runner for our family and had such a great experience working with everyone involved in closing the deal. The customer service, communication, and efficiency were outstanding from start to finish. We’ll definitely be coming back to Shottenkirk for any future vehicles and highly recommend asking for Mo!

Cory Boswell was my first contact about a used ‘24 Tundra. He knew right off the truck I was speaking of and all the detailed information I had questions about. Professional, courteous, and really easy to communicate with. We felt his goal was getting us the truck we wanted. Ryan Williams who walked us through all the options the truck had, took us on a test drive and got our Yorkies Starbucks Pup cups for their birthday. Aside from that little extra coolness they provided us and our babies, they both reflected greatly on their dealerships family values but also projected a true personable relation. Adrian our finance specialist pulled some amazing results solidifying our purchase. Great guy who was also a pleasure to meet and work with. Great Team, Great Truck, and one of the best vehicle purchases we’ve done. Thank you for a great experience.

I recently purchased a vehicle from Shottenkirk Toyota. Shad Khafaji was my salesman. He provided excellent customer service- was very personable, patient and professional.

We have been shopping for my daughter Anna for 2 months for a car for her Hs graduation. Contacted Allen Fernandez at Shotten Kirk Toyota in san antonio. He showed us a 2013 vw toureg with61jk miles. It needed tires and brakes. They repaired it and gave us a great deal we bought it weds. Allen Fernandez our sales man is phenomenal . He was patient not pushy,and was very nice. He listen to us and ours needs. He made sure we got a great deal and followed on ever update on the repairs. He made the car delivery is sooo special for my daughter wirh a big bow on the car and a personalized thank you note . He made sure she was fully gassed up. Best car buying experience we have ever had. Go see Allen Fernandez at Shotten Kirk Toyota in san antonio. Tell him Michael Friedmann sent you.

Thank you Jorge Herrera , Andrew used car sales and Nick in financing, u guys made me feel at home, I'll be back.

Good experience buying a gold certified pre-owned 4 runner. Shad, my salesman was great, very knowledgeable, helpful and friendly. Not pushy. Went twice, once to test drive different cars to decide what I wanted/liked and a second trip to purchase. Love the car!! Only 4 stars though, and that is on the dealership, not Shad. I read the small print, but they have small print and hidden, extra small print. The price advertised was not the full price. The details not advertised were that you had to pay for the gold certified pre-owned, and ceramic coating. I haven't purchased a car in a very long time so maybe it's standard, but it felt like BS.

OMG I have been in TX for 8 years but a Toyota owner for 30 and today was the first time I have EVER had such fabulous service in the service department. I have only purchased vehicles in MN (my home state) but every time I have had service in TX it has been an absolute nightmare. I schedule appointments because let’s face it we all have lives and going to a ln oil change shouldn’t be an all day event. However, both the Universal City and the Alamo Toyota have not been anything but horrific. So today I went to Shottenkirk because it was time. I fully prepared myself for another day of hearing oh just one more hour or whatever the excuse is they come up with. BUT BRIANNA, she heard me explain I needed to be at work and she took 100000000000% care of me and not only made sure I made it to work on time but informed me of a recall and got that taken care of. She is AMAZING!!!!! Any of you that still want and expect good customer service you have to come see her. She blew my socks off today!!! Thank you for being AWESOME Brianna

My experience was very good. Ryan Williams was very helpful and knowledgeable about the vehicles. All my questions were answered and I was treated well.

Shawn Chaito is the man helped me out a lot with my new to me truck great service and communication

Shad is the best!!!

Had a great experience today. I scheduled an appointment for a test drive and they were ready as soon as I got there. Patrick W. was assigned to me and I got lucky with a good rep. He took his time and answered all my questions there and via text later that day in a very prompt manner. If I buy a car it will be from Patrick and I will update this post with pics!

Great dealership to work with and very professional. They were great to me and my family. From Roger the salesperson to Roberto the sales manager to even Dave the finance manager. All 3 made our lives simple and easy and worked with us. Thank you all for making that possible and putting us in a new vehicle.

Marco Rodriguez at Shottenkirk Toyota was excellent to work with. He is a great people person—very honest, professional, and easy to talk to. From the start, he made us feel comfortable and never pressured. He took the time to answer all our questions and made the entire process smooth and stress-free. I highly recommend Marco if you’re looking for someone trustworthy and genuinely helpful.

Miguel was very professional and kept me informed of the progress during service...he does a great job!