Light Replacement
at Shottenkirk Toyota San Antonio

Very pleased with the helpful, couteous assistance and reasonable pricing for work performed.

Had an unprofessional and frustrating experience at this dealership. Here’s what happened during my 2-hour visit: 1. I came specifically to see a vehicle I found online, with my own loan approval ready. I made it clear I didn’t need financing, just wanted to see the car. 2. Despite this, the salesman insisted on the full sales process, including getting my keys for appraising my trade-in, which took 45+ minutes. 3. I assumed they would let me see the vehicle while my trade-in was being appraised, but instead, the manager refused to hand over the keys unless I completed a financial application—despite my loan approval. 4. After waiting another 45 minutes for the car, I couldn’t even leave because my keys were taken, and the salesman disappeared with no communication on what he was doing. It felt like a complete waste of time with zero respect for my needs. All this being said I will not return to this dealership. Even though I was extremely interested in this vehicle.

My service person was very courteous with professional skills that made me fill comfortable about my repairs needed. Keep up the good work.

My 2014 needed the water pump replaced, however when Mike L, called me and informed me other repairs were necessary and needed to keep my car an extra day I said fine. But Mike and his technician got my car back the same day, outstanding!

We were promptly checked in. Told how long car would be in shop, which was within 15 minutes of specified time. No charge since car 7 months old. Happy with work that was done.

Great service!

Rod was very helpful and knowledgeable!

Great service from j J Saenz and the technical team. Frequent updates. Thorough explanations. Completed on time.

Our 2007 Prius 12V battery was not holding a charge. It would drain overnight and required a jump, even though it appeared normal the night before. The day before yesterday, in the evening, my wife dashed into our neigbourhood HEB while I waited in the car. I had turned the car off and she returned in less than 5 minutes. I pushed the power button and got no response. Everything was dead and we were stranded in the parking lot. Only then did we discover that I had neglected to turn off the headlights and hadn't opened the driver door, which would've turned the lights off. Less than 5 minutes! When our jumper service arrived, he hooked up their jumper and the Prius sprang to life. He told us our Toyota OEM battery registered only 3 volts and it was beyond all hope. We drove home with my intention to take the Prius to Shottenkirk for a replacement. Of course, I had to jump it again with our lithium emergency jumper just to get it out of the driveway. Shottenkirk is only 10 minutes from our house, so I drove it directly to the dealer, expecting to shell out a couple of hundred dollars for a new replacement plus installation, as Alamo Toyota, as they were named back then, had installed this one four years ago to the month. Wayne at the parts desk pulled up our VIN and service record and informed me this battery was still under warranty just drive it around the building to the service bay. I had forgotten that when we installed this battery, it was also a warranty replacement for the original battery that we had bought in 2018 at Alamo Toyota exactly 7 years ago and for this battery we had paid a prorated $115 out the door. I saw service advisor Tanya, and showed her the purchase documents and she readily agreed we would pay only a prorated price for a new battery including installation, because the clock on the warranty starts anew, even with a prorated battery. For me, as the driver, this battery for all practical purposes, was shot. But Toyota requires the battery to show as defective on their load test to make a warranty replacement. Here's where the problem arose, They agreed it was probably a bad battery, but it passed the shop's load test, leading one to surmise the problem may not be the battery, but a parasitic draw on it. They had been pretty intense in trying to make the tester display FAIL, and I had been there for 90 minutes, but the battery wasn't cooperating. I couldn't be absolutely certain it was the battery itself, but the cost for a full diagnosis would be mine if it showed it was the car and not the battery. Running the numbers, I realized I could simply buy a brand new battery with full warranty, as I had originally intended, for not much more than the price I would pay for a second prorated replacement for the battery originally bought in 2018. There was no push on their part, it was completely my decision, and knowing a full systems diagnosis, regardless of the result, would take more time than I had budgeted, it was easy for me to tell them to install a brand new battery on my dime with the full new 84-month warranty and be gone in 15 minutes. Although I wasn't delighted with the results, I can say everyone with whom I had contact was professional and courteous, . . . more . . .

. . . and the coffee wasn't bad at all. But an 18 yo Prius can sometimes exhibit squirrely behavior, and sure enough, the power display was remarkably different from what I was accustomed to seeing with the old battery. This time, rather than displaying blue bars four short of full and unchanging, the display with the new battery topped it off in no time snd it was reading a full green board, indicating the hybrid battery had been struggling to continue to deliver a charge, whereas this time it displayed the results that I finally remembered the older battery had delivered when new. The following day I returned to Shottenkirk, and learned they still had my original battery. They didn't hesitate to perform another test while I waited, and the results were the still the same. Adrian, the driveway service manager, and I discussed options, since it had been my decision to forget about prorating, after all, the original purchase had been seven years ago. It's possible that the battery just wasn't dead enough to trigger the load tester, although the battery showed only 3 volts at HEB, and to me, that's pretty dead. I was treated fairly and the final result, my suggestion, is that they comp me my next oil and filter change (not cheap) and we called it a day. I wouldn't have paid much less for a new battery under the prorated warranty. It's a known fact that the Prius 112V battery is the Achilles Heel of this otherwise excellent, dependable car. It doesn't have much more juice than a motorcycle battery, because all it does is turn on the computer, which turns on the car, and runs the numerous electronics. It's ridiculous that a car with a hybrid battery strong enough to send your fried body into lunar orbit if you touch it the wrong way should be held hostage by this puny thing. Here's the thing, if Wayne at Parts hadn't told me it was still under warranty, I wouldn't have thought about it at all and gone my merry way. Everyone was satisfied, myself included, and the professionalism displayed by everyone I met at the dealership was refreshing and I'm happy to call Shottenkirk my go-to dealership.

Advertise a fair "lowest in 500 mile" price... But want to add a non negotiable $3,696 dealer fee. That is ridiculous. Buyer beware. I'd be interested in purchasing.. but not with that fee... Crazy.

They were quick considering I didn’t have an appointment and it was 5pm

I would give a four if I didn’t have to cut through some BS. I responded to an online add because the price was good. I get there and they gave a price with $6500 of certified and vip stuff on it. We ended up at the original posted price online but geez. Got the whole sales manager , general manager bit.

The entire process was seamless from making the appointment and the final checkout.

Shottenkirk Toyota did a great job on my 2013 RAV XLE. The battery was replaced due to a recall. The service department also replaced a tire sensor and the drive belt. JJ Saenz, my advisor, was very professional and informative. I also appreciated the video provided by the service professional explaining the work planned and recommendations on optional repairs. Thank you for having the US Senate hearings questioning the nominee for US Defense Secretary on TV. Let’s keep our America a Democracy! 🇺🇸

Excellent service. Michael Lingan was great

I dropped my car off at this dealership on December 6th, nearly six weeks ago. I was initially told it would be ready within a few days. After several days passed with no communication, I called and was informed that a part was on backorder, delaying the repair by another week. Again, a week passed with no updates. Initially, my advisor suggested the repair would cost less than my insurance deductible, making out-of-pocket payment seem easier. Per his advice, I paid for a rental car, expecting the repair to take no more than a week. This proved to be a significant miscalculation. By December 17th, with the part still undelivered, I finally filed a claim with my insurance company, State Farm. It took about ten days for an adjuster to inspect the vehicle (December 28th). During this inspection, additional damage was discovered, requiring a new round of estimates and approvals from State Farm. After State Farm approved the supplemental damage a week later, we contacted the dealership again and were told the car would be ready within two days. When the promised date of January 7th arrived, we were unable to reach anyone in the service or advisor departments. I finally had to call the sales department of the dealership at 4 PM to get any response. My father eventually spoke with the service manager, who was apparently unaware of the status of my car, which had been at the dealership for just over a month. He promised to speak with my advisor and the mechanic and call us back. He eventually called back to report they had found *more* supplemental damage, this time to the gas tank. He assured us they had a replacement tank in stock and would install it as soon as they received approval from State Farm. Another week passed, and we finally received the third approval from State Farm. We called the dealership this morning, only to discover that the "in-stock" tank is not compatible with my hybrid vehicle. After holding my car for nearly six weeks, they are only now realizing it is a hybrid. I am extremely frustrated. The lack of urgency and communication is genuinely unlike anything I’ve ever experienced. If my father and I hadn't repeatedly called for updates, I believe this process could have dragged on for months. I’d wanted to wait until receiving my car before writing a review, hoping they might somehow redeem themselves. However, at this point it seems a negative review is the only way to get their attention. My rental car expenses have now almost doubled the $1500 coverage provided by State Farm. The dealership refuses to provide a loaner vehicle, deflecting blame back to State Farm for the delays. Every time I called State Farm to check on the claim, they said they were still waiting for information from the dealership. It became a frustrating cycle: State Farm claimed to be waiting on the dealership, and then when I contacted the dealership, they insisted they'd sent the information "days ago." However, suspiciously, after each call to the dealership, I'd receive an email from State Farm within hours confirming they had finally received the missing information. It seems incredibly coincidental, doesn’t it? They refuse to take responsibility for their own mistakes, such as taking six weeks to realize that my car is, in fact, a hybrid vehicle. I just can’t get over that. Six weeks. Please, I just want my car back. My only option left after this is a lawyer.

The service agent was Bennet. He was very polite he informed me of everything I needed went through what the people in the back did to my car. And I will definitely be returning

I will never make a purchase here again. Be careful with the information they give you at the beginning and then at the office the prices are totally different. I have never had a problem with a purchase contract. First and last time at this agency.

Rodents got inside my engine and chewed up all of my electrical wires. The dealership was great at resolving the issue and helping me navigate expenses through my insurance. Although it was very extensive and intricate work they managed to get me my car in working order in just a few weeks. They were fast to repair and resolve the issue even through the holidays bad weather and back orders on parts. Thank you Toyota for helping me. I will definitely be returning here. I am a huge fan of Toyota I am loyal customer who has been driving Toyota exclusively throughout my lifetime.

Great and fast service. Only bad thing is they charge you the 3% for paying with credit card.

Very personable and friendly service. Will definitely come back again!

Great service. Professional, friendly, knowledgeable, and very accommodating.

I saw some improvements since my last visit but definitely need to work on communication, I have no clue what was done on my vehicle. Hopefully next time.

I didn’t make an appointment for my oil change today. I drove up and asked for JJ Suarez, he was able to take my truck for an oil change and a recall. I am very satisfied with my service and great customer service!!

Adrián in the service department made sure my vehicle was taken care of in 45min! He was professional and informative. I was greeted at the service drive as soon as I pulled in, and all my questions were answered. Highly recommend their service department, and I will be bringing back my other vehicles.

Great service department , the sales department is a different story. The photos show a problem at car dealers. They park for “just a second” in the handicap spots because they are convenient for them. I mentioned it to an employee who directed me to a manager and still 5 minutes later the pictures speak for themselves.

Excellent experience. My salesman was Miguel Flores and did an excellent job. He was very knowledgeable and professional. Thanks

Was serviced quickly and staff was friendly

Service was done on our RAV4 . Service Advisor Mason was awesome and will return again.

Our service tech Tyler was very helpful and responsive. We appreciate the prompt communication he provided.

I have always received good service at this dealership. There was a small error in service (to my favor), but the service rep was quick to acknowledge and make sure I was not charged for a service I did not request. Overall, great service.

Excelente servicio y trato

The service department always conducts themselves in the utmost professional manner. Shottenkirk Toyota is the only place I will ever take my 2018 Prius!

Ms. Shelby was awesome. Would want to be attended by her again.

Great service

Great as always thank you

I've taken my Toyota vehicle for service three times. While the facility is nice, a comfortable waiting area, the actual service is questionable. Each time, I receive my vehicle with oil finger prints on the door handle, wheel well and hood. This last time, they left the external key box on it and some other magnetic device on the roof of my car. Each time, I've left feedback in the after-care survey, but never received a response. With these incidents of carelessness and oversight, I question the quality of service I'm getting. I'll be looking for a different dealership going forward.

Michael was awesome!! Excellent customer service!!

Received excellent service

Mss Aimee Always provides the best customer experience. She is very knowledgeable. She cares about her customers needs and makes sure that our situations are solved in a timely manner. Thank you Mss Aimee

Job well done. Good pricing, service provided in a timelyxfashion

Our service representative, Adrian, doesn’t disappoint! He continues to provide us feedback throughout the process and professional customer service!

Ricardo the Finance guy was no help whatsoever. I’m asking him questions about the information that he is telling me and he looks at me confused asking me what do I mean. If he can’t explain what I’m asking about then don’t be helping people and work for a different department. Also, they are marketing prices online and they are not honoring what is being advertised. They are adding up to 8k in fees. Like what???

Good and efficient.

Great service!

Quick 10k service. Courteous staff.

Excellent service and inspection. I will be able to plan future services

We were quickly greeted by a service associate, Patrick . We were taken over to do some shopping and picked up promptly, Very satisfied with the service we received.

Took my car in for maintenance and my advisor Rod was very professional and polite. He explained what was done to my car in details. Thanks Rod excellent service 👏

I had my car inspected at the end of November 2024 and was shown that my engine air filter and cabin air filter were very dirty, so my husband changed them out at the beginning of December 2024. While at the dealership today, I was told they inspected them and needed to be replaced. They are 1 month old and are perfectly fine. While I think I’m doing the right thing with getting everything done at the dealership, but they are trying to get one over on me. I guess it’s time to move on. This was definitely the last time coming here.

What an experience! Upon approval I was greeted by many people but once I told them I was looking for Tony everybody rushed off to find hm. It was awesome to even be welcomed by David the manager!! At this point I was thinking this was an ex-girlfriend. Warm and fuzzy at first but worried what was going to happen! Tony made the process super easy and quick!! Next thing you know Adrian (Finance manager) had me signing and initialing like my life depended on it. Maybe it did since his office is haunted with flicking lights! Seriously, Thank you Shottenkirk Toyota team for making it stressless and painless on buying!

Got repaired quickly. Patrick, my Customer Service guy, kept me well informed and was easy to work with.

Wonderful service is the dealership more yes but you are getting real mechanics to work on your car. They fixed a mistake from a budget mechanic shop

Great car great experience. Thanks

Marco in the service department was very helpful and friendly, and made a big difference in making my visit good.